Cancel or Change Order Policy

At Thegirllook, we strive to process and ship your orders as quickly as possible so you can enjoy your new Jeans, Blazers, Shirts, and Dresses without delay. However, we understand that mistakes happen or minds change. Whether you accidentally selected the wrong size for a blazer or entered an old shipping address for your new dress, we are here to help you rectify the situation.

This policy outlines the specific timeframes and procedures for canceling or modifying an order at thegirllook.shop. By providing clear guidelines, we ensure a fair and efficient process for all our customers. For details on what happens once an item is delivered, please refer to our Refund and Returns Policy.

1. The 12-Hour Grace Period

To balance fast shipping with customer flexibility, we offer a 12-hour window from the time of purchase to request a cancellation or change. During this time, your order is in our "Processing" queue but has not yet been packed or handed over to our carriers.

Requests made within this 12-hour window are processed with zero fees. We believe in providing a stress-free shopping experience, so you will never be charged a "processing fee" or "cancellation fee" for catching a mistake early. If you are past this window, please check your status on our Order Tracking page.

2. How to Request a Change or Cancellation

We have streamlined the request process to ensure our support team can act before your package leaves our London facility. Please follow these steps:

• Step 1: Email us at support@thegirllook.shop immediately.
• Step 2: Use a clear Subject Line, such as "URGENT: Cancel Order #12345" or "URGENT: Change Address for Order #12345".
• Step 3: In the body of the email, clearly state the change you wish to make (e.g., "Change Shirt size from Medium to Small" or "Update delivery address").

Our team operates from 8:00 AM – 7:00 PM (GMT/BST), Monday – Saturday. Requests sent during business hours are typically handled within 1-2 hours. If you send a request outside of these hours, we will address it first thing the following morning.

3. Types of Modifications Allowed

Within the 12-hour window, you may request the following changes:

A. Order Cancellation

If you decide you no longer want the items, we will cancel the order and issue a 100% refund to your original payment method. No questions asked and no fees applied.

B. Shipping Address Correction

Ensuring your Jeans and Dresses reach the correct destination is vital. If you spotted a typo in your street address or zip code, we can update it immediately. For more on our delivery zones, see our Shipping & Delivery page.

C. Product Exchanges (Size/Color)

If the item is still in stock, we can swap a size or color for the same product. If you wish to swap for a different, more expensive item (like switching a shirt for a blazer), we may need to cancel the original order so you can place a new one with the correct items.

4. If Your Order Has Already Been Shipped

Once the 12-hour window has passed, or if our team has already processed and dispatched your package (whichever comes first), we are unable to cancel or modify the order. At this stage, the package is in the possession of carriers such as USPS, UPS, FedEx, or DHL.

If your order has already shipped, please do not worry. You can still return the items once they arrive. Please follow these steps:

• Wait for the package to be delivered to your address.
• Do not open the package if you intend to return everything.
• Contact us to initiate a return under our 30-day return window.
• Visit our Contact Us page for return instructions.

5. Refunds for Canceled Orders

When an order is successfully canceled within the allowed timeframe, the refund process is immediate on our end. However, the time it takes for the money to reappear in your account depends on your financial institution:

• Thegirllook Processing: Immediate (within 24 hours).
• PayPal: Typically within 24 hours.
• Credit/Debit Cards: 3 to 5 business days.

For more details on our financial protocols, please read our Payment Policy and Privacy Policy.

6. Unusual Circumstances & Order Refusal

If you refuse a delivery at your door because you changed your mind, please note that the carrier may charge a return shipping fee. To avoid this, we always recommend accepting the delivery and then using our prepaid return labels as outlined in our FAQs. Refusing a package without prior communication may delay your refund significantly.

7. Legal and Brand Protection

Thegirllook reserves the right to cancel any order that appears fraudulent or violates our Terms & Conditions. We also protect our designs and content through our Intellectual Property Claim and DMCA policies. For general legal limitations, please see our Disclaimer.

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