Refund and Returns Policy

At Thegirllook, we are committed to ensuring that every piece of clothing—from our tailored Blazers and elegant Dresses to our everyday Jeans and crisp Shirts—meets your highest expectations. We understand that online shopping requires trust, and sometimes a product may not be the right fit for your wardrobe.

This policy outlines our transparent procedures for returns and refunds, ensuring a seamless experience for our valued customers. By making a purchase at thegirllook.shop, you agree to the terms listed below.

1. 30-Day Return Window

We offer a 30-day return guarantee. You have 30 calendar days from the date of delivery to request a return. If 30 days have gone by since your package was delivered, we unfortunately cannot offer you a refund or exchange.

To be eligible for a return, your item must be in the same condition that you received it: unworn, unwashed, with all original tags attached, and in its original packaging. Items that show signs of wear, perfume scents, or alterations will not be accepted. For more information about our brand standards, please visit our About Us page.

2. How to Initiate a Return

We have simplified our process to save you time. Please do not send your purchase back to the manufacturer or the shipping address on the package without prior authorization.

• Step 1: Send an email to support@thegirllook.shop.
• Step 2: Include your Order Number and clear photos of the item you wish to return.
• Step 3: Our support team will review your request within 24-48 hours. Once approved, we will provide you with a Prepaid Return Shipping Label and a Return Authorization (RA) number.
• Step 4: Print the label, attach it to your package, and drop it off at the designated carrier location.

3. Categorized Return Scenarios

A. Change of Mind / Fit Issues

We want you to look your best. If you decide the style of the dress or the fit of the jeans isn't what you envisioned, you may return it. Unlike other retailers, Thegirllook covers the return shipping cost for our customers. There are no restocking fees applied to your return. We recommend checking our FAQs for sizing guides before your next purchase.

B. Damaged, Defective, or Broken Items

Quality is our priority. If a blazer arrives with a broken zipper or a shirt has a fabric defect, we take full responsibility. Please contact us via our Contact Page or email within 7 days of delivery. We will offer a full refund or a free replacement immediately.

C. Incorrect Item Received

If we accidentally shipped the wrong size, color, or an entirely different product, we apologize. We will send you the correct item via expedited shipping and provide a prepaid label to return the incorrect item. You can track your updated shipment on our Order Tracking page.

D. Items Never Arrived

If your tracking information indicates "delivered" but you have not received the package, or if the package is lost in transit, please refer to our Shipping & Delivery policy. If the carrier confirms the package is lost, we will issue a 100% refund or reship the order at no cost to you.

4. Refund Process & Timeline

Once your return is received at our London facility and inspected (usually within 2 business days), we will send you an email to notify you that we have received your returned item.

• Refund Approval: If the item is in its original condition, your refund will be approved.
• Refund Method: The credit will automatically be applied to your original method of payment (Credit Card, PayPal, etc.). For more details on accepted providers, see Payment Methods.
• Refund Timeline: We process refunds within 5 business days of approval. Depending on your financial institution, it may take an additional 3-5 days for the funds to appear in your account.

5. Cancellations & Order Changes

Orders can be modified or cancelled within 12 hours of placement. After this window, the order may have already been processed for shipping. Please visit Cancel or Change Order for immediate assistance.

6. Legal Compliance & Privacy

Your data security is paramount during the refund process. Please review our Privacy Policy and Cookie Policy to understand how we protect your information. For general terms, please visit our Terms & Conditions.

For concerns regarding intellectual property, please see our Intellectual Property Claim, DMCA, or Disclaimer pages.