Shipping & Delivery Policy

Welcome to Thegirllook. We understand that when you order a new pair of Jeans, a tailored Blazer, a professional Shirt, or a beautiful Dress, you want it to arrive safely and promptly. Our logistics team works tirelessly from our London hub to ensure that your fashion choices are handled with the utmost care.

This Shipping & Delivery Policy provides a comprehensive overview of how we manage order fulfillment, shipping costs, and delivery expectations. We believe in complete transparency so that you can shop with confidence. If you have questions regarding returns after receiving your items, please refer to our Refund and Returns Policy.

1. Shipping Costs & Transparent Pricing

At Thegirllook, we do not believe in hidden fees. We provide a clear and upfront shipping cost structure so you know exactly what to expect before you reach the checkout. All shipping costs are stated in British Pounds (GBP - £).

2. Order Processing & Timelines

To provide a high standard of service, we follow a strict fulfillment schedule. Your total delivery time is estimated as follows:

A. Order Cut-Off Time

Our daily order cut-off time is 5:00 PM (GMT/BST), Monday through Friday. Orders placed before this time will begin processing the same business day. Orders placed after 5:00 PM on Friday or during the weekend will be processed on the following Monday morning.

B. Processing Time (1-2 Business Days)

Every order undergoes a rigorous quality control check. We inspect every seam of our dresses and the fit of our blazers before they leave our London facility. Processing typically takes 1 to 2 business days (Monday - Friday). We do not process orders on Sundays or UK Public Holidays.

C. Shipping Time (3-7 Business Days)

Once your order has been handed over to our trusted carriers, the estimated delivery window is 3 to 7 business days. While most orders arrive within this timeframe, transit times are estimates provided by the carriers and are not strictly guaranteed. For more on our operations, see About Us.

3. Trusted Shipping Carriers

We partner only with the world’s most reliable courier services to handle your items. Depending on your specific location, your package will be delivered via:

• Royal Mail / UPS: Primary carriers for domestic UK deliveries.
• FedEx / DHL: Utilized for express international shipping and high-value orders.

The choice of carrier is determined by Thegirllook at the time of shipment to ensure the most efficient delivery route. For more details, visit our FAQs.

4. Order Tracking & Notifications

As soon as your order is dispatched, we will automatically send you a Shipping Confirmation Email containing your unique tracking number. You can track your order directly on our website at Order Tracking to see the real-time status of your Jeans or Blazers.

5. Resolving Delivery Issues

A. Missing or Incorrect Items

If you receive your package but find that an item—such as a specific shirt—is missing, please notify us at support@thegirllook.shop within 48 hours. Occasionally, for larger orders, we may split the shipment into multiple packages. If the item is confirmed missing from the manifest, we will reship it immediately at no additional cost to you.

B. Incorrect Shipping Address

Accuracy is vital. If you realize you have provided an incorrect shipping address, please visit our Cancel or Change Order page immediately. If the package has already been handed to the carrier, we cannot alter the destination, and the customer will be responsible for re-shipping costs if the item is returned to us.

C. Damaged or Lost Packages

In the unfortunate event that your package is lost in transit or arrives damaged, please contact us immediately. We will work with the carrier to investigate and provide a resolution according to our Return & Refund Policy.

6. Legal Compliance

By shopping at Thegirllook, you agree to our Privacy Policy and Terms & Conditions. Our payment procedures are secured via SSL encryption, as detailed in our Payment Methods section.